Michelle Grimes

Review of Better Business Bureau of San ...

My name is Craig Scott and I needed help dealing w...

My name is Craig Scott and I needed help dealing with Nixon Watch Company. I had purchased a brand new state of the art iphone connected surfing watch that did not perform as stated by Nixon Watch. While attempting to return the watch for refund (within the first month after purchase)and wasting my time for three months getting the run around by Nixon customer service reps, (no return of my calls, ignored emails, customer rep supervisor promising me refund and then no refund and stopping contact with me,and best of all lied to about how to get the watch to perform as stated by one of the design team who created this watch) I turned to the BBB. Ms.Dyer handled my complaint and got to see firsthand how dishonest Nixon Watch is. Numerous correspondence from Ms. Dyer to Daniel Escobar ( Nixon customer service supervisor who I had dealt with for months) resulted in Nixon agreeing once again to send me a full refund and directed me to send them the watch. AFTER SENDING THEM BACK MY WATCH and then receiving nothing for three months and once again Daniel Escobar not returning my emails or phone calls I had Ms. Dyer get involved again ( as now Nixon had my watch and my money ) and I finally received a full refund. Nixon at that time sent Ms. Dyer and myself an email stating that it took that long for their accounting department to process my request and issue a check. I first contacted Nixon watch about my return in October 2015 and finally received my refund April 2016. Sure did not take that long for them to sell me the watch. Without the help of Ms. Dyer and the BBB I am certain I never would have received the refund.