Nikki C

Review of La Mansion del Rio Hotel

I will start by saying we LOVE Omni hotels. We sta...

I will start by saying we LOVE Omni hotels. We stay at the Omni San Diego as often as we can. We have always had a great experience there, never any problems. However, I cannot say the same about Omni La Mansion del Rio.

Pros: Clean rooms, friendly and helpful valet attendants, easy access to the River walk.

Cons: Front desk clerks borderline rude, suspicious billing, deceitful wording when asked specific questions.

Upon checkout I went over the bill carefully due to the issue we had after checking in. They double charged us for two souvenir margarita glasses. So instead of the two we bought, they charged us for four. When I said it was definitely a mistake, the clerk was very unapologetic. Almost like he thought I was lying. Needless to say we will not give them our business in the future and we advise others to stay elsewhere.