Falania Pierre-Louis

Review of Volkswagen Group of America

Need a new car? Well don't look to get a reliable ...

Need a new car? Well don't look to get a reliable one from VW at Sunrise.
I had a 2004 VW Passat for 15+ yrs before I decided it was time to get a new car, big body perhaps for my tiny self. VW treated me right in the past, so why not stick to what I know. Well, I learned my lesson rather quickly, how much things had changed. I went to Sunrise VW (this was my first mistake) and leased a 2019 Atlas SE. The salesperson sold me good; unbeknownst to me, I had signed a 3 year lease to a lemon. Not only was it a lemon, it also did not have any of the features that I requested. At that moment I found myself compromising all of my must haves in a car. I eventually learned from this mistake and figured; hey I'll get a new car in 3 years and won't make that mistake again. Almost a month into having the car it started giving me problems. Everytime I explained to them an issue, they claimed otherwise and had a service agent ask me what was I doing to make the car go forward when I had it in reverse. At this point I was utterly appalled and frustrated at the audacity of this service agent. Not to mention the safely of myself and my 12 year old daughter was put on the line because of this faulty lemon that Sunrise of VM sold to me. I only had the car for LESS THAN A MONTH!! Completely shocked at his response I had to excuse myself from the phone call. Another example, car shuts down when on auto start and stop. They told me not to use it, ah but it's a feature that l'm paying for, why the hell are you telling me not to use it?? Eff outta here. DON'T GO TO @SUNRISEVOLKSWAGEN!!! I was warned, I didn't listen and now I've learned my lesson.
FINALLY after many dealings with the dealership with bringing the car in for repairs, @Volkswagen cleared me for a replacement vehicle in late January. February 7th of this year, a specialist contacted me with details of my replacement. We are now in mid July and I still haven't received my replacement. Currently it is parked in my driveway, I don't drive it because of the SAFETY ISSUES. I keep hearing excuses from every one@Volkswagen without any resolutions.

At this point, I am ready for a full refund. DO NOT BUY FROM SUNRISE VW!!! YOU'VE BEEN WARNED.