I had a plugged up bathtub and was also going to h...

I had a plugged up bathtub and was also going to have them replace my faucet and knob to turn the water on. They told me it would have to be 2 different appointments and I was fine with that. They were supposed to come out on 7/30. The guy that came out to unplug my tub, I think his name was Mark though I can't remember, was extremely pleasant though the charge was $295.00 to unclog my tub drain. I was fine with that seeing I thought it would take more than 5 minutes. All he had to do was snake it. There was a blob of hair stuck in the trap. That was an outrageous price for 5 minutes of work. Had I not had him do it I would have been charged $95.00 just for him to come out. Again ridiculous. The guy that was supposed to come out to replace my bathtub fixtures never called or showed up. I should have read the reviews though one of their employees lives in my neighborhood that is how I found out about them and he comes into where I work. He doesn't work in plumbing so he didn't know what they charged. I trusted this company but I feel completely ripped off! Don't believe when it says to Request a quote because they can only do that when they come out and it isn't free unless you have the work done though I think that was put into the price!

I called the next day, 7/31 at 9 am and spoke with a lady about my dissatisfaction and she was going to have the manager of the plumbing department call me. Ted called me at 9:42 am and I explained to him my feelings and thoughts. Because I paid by check vs. credit card he told me that he couldn't give me a refund. I talked to him about getting a reduction on having the faucets replaced and he said he couldn't speak for them but would put in a note and hand walk it down to customer service. I in turn called customer service back at 9:57 am and was told she didn't have nor did she see the note but would have someone call me back. Nobody ever called me back and it is now 9:26 pm. Extremely bad customer service. Never would I suggest these folks ever!!!!! I want to reiterate that the tech that came out was very pleasant and courteous it was customer service that was awful! I feel as though Ted didn't follow through either seeing nobody ever called me back.

I have seen the companies responses back to people saying that they have tried calling them back. I am not sure if that is true or not but I can tell you they never called me because I was home all day long and the only phone call that I made was to Roto Rooter so my phone was open.

I wound up contacting Roto Rooter for the rest of my work plus talked to the tech named Jake about my water softener because it wasn't working and I purchased one from them. He got everything done in a matter of hours! I asked him about what they would have charged for the plugged up tub and he said it would have been around $100-$125. I will be contacting them from here on out!

*Update- The manager called me back on 8/3/2020 (for the life of me I can not find his name that I wrote down) He apologized about my experience. Told me that they use subcontractors for this type of work and that I was on the tail end of them breaking ties with them. We agreed upon he would reimburse me for 1/2 once the check cleared and that he would send me a $100 gift card for any future work in return I would delete my bad review. I deleted it and the check still hasn't cleared and I never received the gift card nor heard back as to what is going on!!!

Very upset about the follow up and through!