If ZERO stars was an option I would have rated it ...

If ZERO stars was an option I would have rated it a ZERO! I scheduled to have some recall work done 3-4 weeks ago and was told it would be no problem getting the work done, that it would be about a week to get the parts and 3 weeks to get an appointment. ok, great right? well my appointment is tomorrow so I called to ask about dropping my machine off to have said work done to it and they said they have no records of me being in the system and no parts were ordered and no appointment had been made. They acted like they didn't know who I was! SO instead of apologizing or trying to make it right like a normal acceptable customer service rep would. They were unapologetic and made absolutely zero effort to correct their mistake. In fact they even went so far to say that they weren't even sure they could get the parts to do the work anymore when clearly Yamaha still sells these parts. I have heard similar cases from people about commonwealth and sadly I have seen it first hand!