Mackenzie Abbott

Review of City Utilities of Springfield

I see a lot of negative reviews here. I can't spea...

I see a lot of negative reviews here. I can't speak for everyone, and I haven't lived in Springfield for too long, about 8 months now. I can say that I have had a good experience. I always get my paper statement in the mail and my online account is always easily accessible and allows me to know what my payment will be and plan accordingly. I also have auto payments set up so I never miss a payment. My electricity has only gone out once and lasted for less than a minute. My electric bills are very reasonable and affordable. The few times I have called, the people I spoke with were very nice. Maybe it's different if you have a house (I live in an apartment) but I have had no issues and I am honestly surprised there are so many negative reviews