Jacqueline H

Review of REACH & Asheville Veterinary S...

The ultrasound technician was fabulous and very co...

The ultrasound technician was fabulous and very considerate of my and my cat's comfortability so this review is not directed toward her BUT my experience with the other techs who initially greeted me and my cat earned the 2 star review. After having a previous bad experience with a vet I have a policy of staying with my animal during their treatment to ensure they are not harmed while they are at the vet office (I consider them like my children and I wouldn't leave my child with a stranger either) so when I made the request to stay with my cat during the ultrasound they insisted that wouldn't be possible because the "room was too small", ... I politely said that I would turn down the service and reschedule elsewhere if it wasn't possible, no problem, and the girl actually turned and made a mocking face like I was nuts for asking this and was then bristly with me for the duration of the visit. I was kind of floored by this behavior though because there is absolutely nothing at all unusual about wanting to be with your babies when they are scared during a visit. It ended up that after several attempts on their part to change my mind and I would not budge on this point they allowed me to be with my cat, in a room that was exactly the same size as the one we had the conversation about it in...so not small at all. My two stars are for the lack of sensitivity/professionalism on the part of the staff. Again however, the ultrasound technician was absolutely wonderful and informative and very gentle with my cat.