I was appalled with our treatment at the airport i...

I was appalled with our treatment at the airport in September. We flew with my disabled son from Gatwick to Fort Lauderdale. My husband and I are both in our mid sixties. The care and assistance we received at Gatwick was exemplary. Our plane was late and we were very tired. First of all we were left on the plane 15 mins after everyone else. Then two porters arrived and didn't even say hello. We had extra bags on board because of our son and they didn't offer to help. We were unable to carry them. In the end I said if you want us to get off this plane you will need to help us. We then went through an unsmiling customs and arrived at the bus to take us to the hire car department. After putting our luggage and our son onto the bus we realised that one of our bags had been left at customs. One porter had put it down under another chair. We were upset but then one porter said. What do you want us to do about it with a shrug of his shoulders. My wife almost burst into tears. In the end the other porter said reluctantly that we could go on the bus and he would retrieve the bag and catch us up.

I really was appalled at the unfriendly and negative attitude af the staff and would think twice about flying into Fort Lauderdale again