Our room was severely underwhelming for the price ...

Our room was severely underwhelming for the price point, I've stayed in nicer holiday inn expresses. On top of that, parking was a nightmare and we ended up paying for their valet service. The icing on the cake for us was them charging me for an extra day, stating that I checked out sunday when I checked out saturday morning when we left for a better hotel. 20+ calls to try and get a refund and they stopped answering my calls and no return calls. Had to eat a full night because of their egregious customer service. Couldn't pay me to stay there again.