We used the company Biard to move from Aix en Prov...

We used the company Biard to move from Aix en Provence to Berkeley (California). We paid 2,000 euros for insurance, without even being informed of the insurer chosen by Biard.
Delivery to Berkeley ended on 11/28. A total of 280 packages. Unpacking took several days. A dozen packages were broken (dishes and glass table). We provided Biard on 5/12 with a detailed report (with photos) which they sent to Marsh SA (total damage estimated at 300 ).
For 2 months we had no news, not even an acknowledgment of receipt of the request. Lastly, on 2/2, we received an insurance notice denying our request, on the pretext that Biard had not provided them with a registered letter within the time allowed.
A masterpiece of incompetence and dishonesty. If you want to be reimbursed for damage, it is imperative to eliminate Marsh SA. They just collect the premium.