Kate Mooney

Review of Citysightseeing Toronto

I am writing this review because City Sightseeing ...

I am writing this review because City Sightseeing Toronto have given me their copy and paste response to my complaint and ignored me. Please do not waste your time or money on this bus tour. Being in Toronto for a short time I thought this would be the best way to take in lots of sights, it was however a massive waste of time.

First issue was that the bus was in an awful state of disrepair. It was raining on the day I took the tour and water was leaking through to the lower level. This made the journey cold, damp and uncomfortable with some guests getting a through soaking. I was told by City Sightseeing Toronto:

"Due to most of the buses being open-top, sometimes when it it rains, water can leak to the lower level as there is no way to block the exit from the top floor."

I've been on many bus tours in other cities, some when it's raining and this has not been the case, your buses are in a state of disrepair and hazardous is the issue here.

Secondly there was no live guide on my tour bus. I was told that this was just the case for the bus I was on (it was aimed at multi lingual tourists). No one told me this at the time of the journey so I assumed this was the case for all buses. The audio was awful and regularly out of sync with no indication of what I should be looking at and where. I was told:

"We still have staff members assigned to these buses to sell tickets, answer questions, and ensure the safety of all passengers. When an issue concerning the audio system arises (such as being out of sync), we count on guests to notify staff, so that they can resolve the issue as it is happening. The staff member could have also informed you of when the next bus with a live tour guide would be passing by."

Our staff member departed a few stops after Casa Loma which left us with just the bus driver. Not wanting to distract him and constantly ask about the audio being out of sync, he also tried to operate the audio while driving which was unsafe.

Due to these factors I asked for a refund which I was told I wouldn't be getting. I responded back to City Sightseeing Toronto and my email was ignored. I would have liked to have solved this with them but unfortunately feel compelled to write this review as I am now being ignored and no compensation has been offered.

Such a shame as other bus tours I have been on are great fun with lovely enthusiastic guides and safe buses in a good condition. From reading other review's it looks like I'm not alone in my experience. Please find another way to see Toronto and save your time and money.