10 minutes late and obviously I lose the connectio...

10 minutes late and obviously I lose the connection and obviously I also have to pay for a service that is not efficient ... moreover they are often rude and rude even with those who address him with courtesy and respect. Much of all the reports do not do something to improve, they simply raise their hands to the sky and say it was not me or that the problem is not their fault. The service you offer is your fault. People must be faced and above all the rules and laws must be enforced by everyone not only by defenseless old women or young people but also by ugly and bad men who put you "afraid" (I quote the episode according to which the controller does not ask for ticket to a group of objectionable characters because they could beat him and he is afraid. Meanwhile, he bullies an old woman) shame.