Save your money. It was beautiful to be on the wat...

Save your money. It was beautiful to be on the water but the service was poor. We reserved 2 penthouses for the weekend; easily a 8k expense. My mother was celebrating her 68th with some family and friends. They were held at check in for an hour because of my moms card Issue (even though haft the stay was already paid for on my card which was still on file). When i arrived that night i went downstairs to add another card just in case and the front desk told me everything was fine and no cards needed to be added. My mother also called the next morning and gave a new card just in case. When my mom left for lunch the next day she was locked out of her room. We called the front desk and a rep said that she had only paid for one night so they unkeyed the rooms. No accommodation, no real assistance, no extraordinary service, no empathy. I ve stayed all over the world in luxury resorts, hotels, and rooms. It is uncommon to charge any card the full balance on the first night of a guests stay as the card is usually ran at the end of the stay to account for any additional expenses to the room. You can also use a different payment method at the end of your stay. It is also standard across the board that the hotel is to cater to all guest, but especially those staying in your top rooms (aka, spending extraordinary amounts of money). Please save your money on a resort that understands how to treat their guest. My mother told me and the front desk that they ruined her birthday experience on the water. This was very upsetting!