Karl Baer

Review of FREEMAN AV CHICAGO

We were required to work with Freeman for the IFT1...

We were required to work with Freeman for the IFT18 convention.

1. They refused a delivery of show supplies that arrived at the proper time and were properly labeled. They then requested UPS Redeliver them AFTER the show. To fix the problem we had to hire a private courier company at additional expense.

2. They failed to used the provided Bill of Lading for the return shipment resulting in the shipment being lost, costing more and being improperly insured.

3. The freight was damaged in shipment and wouldn't have been a big issue, but because Freeman didn't use the proper BOL, the insurance process is in limbo.

4. 10 plus phone calls to try and get the problem sorted out and NOT ONE RETURN PHONE CALL.

DO NOT WORK WITH FREEMAN. IF YOU ARE REQUIRED TO WORK WITH FREEMAN CONSIDER NOT ATTENDING THE TRADE SHOW. IF YOU ARE CONSIDERING USING FREEMAN TO MARSHALL YOUR CONVENTION, DON'T.