Unfortunately I cannot recommend House Smart to an...

Unfortunately I cannot recommend House Smart to anyone thinking of selling in the area. I negotiated a fix rate fee of $7K which was not the cheapest quote I got, the cheapest was $5K all up incl of GST and advertising. Went with Adam as he seemed reasonably knowledgeable about the area and we spoke in person despite being 2K more.

The initial ad was atrocious and I would not even bothered seeing the property. I changed it to sound a lot more positive, there were also errors in the ad, e.g. the wrong number of ac just lack of attention to detail which is unacceptable as far as I am concerned.

The settlement date was too soon for my BANK and we negotiated a new date, unfortunately I forgot to send back the form for the extension, but Adam did not follow this up or inform the settlement agent so I got slugged for 4 more days of penalty rates at about $350 just because he did not follow up on this - my error but I think it's agents responsibilities to follow up on forms not the clients. Incidentally the total penalty fees was around $1900.

The suggested sale price was 11K lower than what the offer was on first home open - basically I am lucky I trusted my own judgement and not his assessment on what my house was worth.

The inspection was organised the day before settlement, no time to fix stuff up and items that were working were seen to be not at the inspection, e.g. gas and the a/c all because he obviously didn't bother to check any of these beforehand and run through this. I do acknowledge that some lights were not working that I needed to fix and this was my error.

General impression was he just wanted to sell my property asap with no interest in getting the best price and the unrealistic settlement date was never met - resulting in penalty fees, he is not fully to blame, my bank took too long but given that I was told up to 15 working days is standard you'd think he would know to not set such a tight date. I do think the initial settlement date was ridiculously quick.Just wanted the money asap with no consideration of penalty fees that his client may have to pay.

I am sure other people have had good experience but mine was bad and ultimately expensive..

Basically - take your money and property elsewhere........