Marshall Ramey Review of Apple Tree Honda
My sister just purchased a 2004 Honda Accord that ...
My sister just purchased a 2004 Honda Accord that I found online from this dealership. We dealt with Tim Willis. Test driving the car. We tried to turn the Stereo on, but nothing happened. When we pulled into a shaded area. Then we noticed the display was asking for a code. When we returned to the dealership. I mentioned this to Tim. He finds the owner manual and the code is written inside. He goes out to the car to enter the code. He returns minutes later; asking were is it wanting a code. I follow him back out to the car. I place my hand over the display and now he can also see the display asking for a code. He enters it and the stereo starts to play. He says this is ridiculous!!! I believe there was an issue with the backlighting on this year. We will get this fix. Apple Tree/Honda takes care of their customers. He takes the car to the service department and comes back. He says lets do the the paper work. We take him at his word and my sister signs the papers for the car. I gave her a thousand dollars toward this car. The rest she takes a loan out at my Credit Union for which was $8,200. We don't know what was said back in the service department, but he says I will call you tomorrow about the backlighting on the display. Come to find out Honda had an issue with the 2002-2005 Accord EX and LX for the PCB and extended the warranty for this. The car has already exceed the warranty due to the age. He calls my sister the next day not to have her bring the car in for the repair, But to Say a big "SORRY" you purchased this car as is and that is what it means!!! My question to him was do you not do an inspection on the cars that are traded in and according to the Car Fax. This car was serviced a lot at this dealership even though the owners live in Fla. His answer was yes, but we were not aware of this issue, Really!! I think they were, if they did an inspection on the car. People need to think seriously about buying a car from a dealership that doesn't have any principals or is so dishonest. They would treat their customers this way just to make a sale. If they were a good dealership and cared about their customers. They would have fixed this issue before they even sold the car to my sister; especially since we made them aware of the issue. Before buying the car.
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