Michael Santillan

Review of Al Bawadi Grill

Terrible! I arrived with my children to pick up a...

Terrible! I arrived with my children to pick up a good meal for the first time here and asked for the vegetarian platter. I went home ready to enjoy and only had vegetables and rice. Which is not what I ordered. Apparently they have a veggie kabob and they failed to inform about and that s what they gave me. My kids were ready to eat so of course I left the rice since they did not want the grilled vegetables when I left to clarify what they did wrong. My kids wanted the hummus and falafel with rice, I wanted the grape leaves. I asked the lady (Kalid was the name on the receipt 2019-07-31, 7:43 pm) about and all she said was sorry, and asked if I had the food. I drove 20 minutes to get here! My kids were hungry! Of course I don t have the food! No replacement, no coupon, nothing to make sure a soon to be loyal customer would come back. TERRIBLE CUSTOMER SERVICE. Almost as if they did not care about someone else. I hope they never have to go through what I went through because it is a horrible feeling to get treated the way I was treated. On top of all of that, they overcharged me! Then said it would take three days to get my money back. I m happy I kept my receipt to make sure they do not scam me again. If they do, you better believe I ll be reporting to my bank, their bank, the media, the BBB, and the town of Bridgeview.

Edit: They blamed me for their mistake when I specifically pointed out what I wanted. She even had the nerve to ask what I pointed at. Do they not ask the customer what they ordered to make sure??? Never again. I ll be going across the street next time to the much more customer friendly restaurant!