We choose this company for my moms cpap..we got ap...

We choose this company for my moms cpap..we got appt in person but they called us that it got cancelled due to pandemic? they said they were going to email the paperworks before sending the cpap to my mom. 3 weeks later nothing, called them almost everyday they keep saying they will send it but nothing. Customer service not helping, the guy we talked to we cannot hardly hear him lots of rooster crowing in the background... anyways, we are now looking for different company...