Monica Balsewicz

Review of Fox Valley Humane Association

Well they will not help you if you need it. I am d...

Well they will not help you if you need it. I am disabled and have kittens I need to surrender. I called Saturday to find out if they will do a pick up. I was told yes for a $45 fee. I had to leave a message with Vicki who is the executive director and she would call me when she came to work on Monday. I waited until Tuesday and called again still no response. I waited until Thursday and called again then I was told that Vicki has multiple jobs and can't seem to keep up. So I than asked if there was another options Because I was getting no response. I was told that I would have to ask Vicki so I was put through to her voice mail again only this time I left a not so pleasent message because being nice got me no where. Guess what I got a call back in 20min amazing how she became unbusy. Then she tells me I was given wrong information that they only pick up in certain situations. I would have to pay 45$ for transport and 30$ per cat I have 7 I tried to help 2 stray females and they had babies. I told her I am disabled and unable to drive and asked if there was anywhere I could find some help she said no. Because I left a mean message and said I was going to put the cats in the park. So I would get a response and it worked. So I would have to pay 221$ plus 45$ for transport and I than find out they have a 50$ group fee I guess I wasn't offered that because she was mad. How dare I call and make her call me back and then only get a call so she can record me and again lie to me about how they work. THEY WILL NOT HELP ANY ANIMAL