I booked a flight with Flight Network, which I cal...

I booked a flight with Flight Network, which I called to change a month later. They agreed to do so for a $150 fee, which I found was fair. They advised that if the flight I am changing to is more expensive, I have to pay more. Again, that's fair. Interestingly, the new flight was $100 cheaper, however, they said I don't get the benefit of the lower fee. Not only that, but I have to pay an additional $76, because they will have to book me at the former price that was $100 more, and that has another $70 taxes.

I asked to the supervisor, but the representative refused to pass my call citing that Flight Network's policy prohibited him from doing so based on my complaint. He then encouraged me to call the same number to speak with Customer Care.

On their website, it is indicated that Customer Care operating hours are 8am to 7pm EST. But when I called, I was told the only way to file a complaint was to send an email. After I insisted that I wanted to speak with someone, I was told there is no one from Customer Care available and that they will start their shift at 11am. If this is the case, FlightNetwork is misrepresenting information on their website when they indicate Customer Care department operates from 11am to 7pm.

Therefore, after being unfairly charged an extra fee, refused to be transferred to a supervisor and then being told Customer Care is actually not working the hours they claim to be, I think it is fair to say Customer Care is really not a priority here.