I have had nothing but problems with Coastal Lin...

I have had nothing but problems with Coastal Link (and now BTEL) since I moved here 6 Months ago. Before, I had AT&T U-Verse and never had an issue my entire time using them, so starting off my standards were probably a little high . However, within the first month of using BTEL I had to call four or five times for stupid issues that I should ve been able to do online, like register a new box. The problems didn t end there. Within the first 2
months my calls to then were well over and acceptable amount. My mom lives down the road and her issues are very similar. Since then I have dropped the cable, the home phone and now i only have the Internet service. I really thought Coastal Link taking over BTEL would increase their services quality, but all it did was increased the prices. I am paying $95 a month now for Internet only and I have had to call several times to complain about dropped signal, no signal, I ve had to change out my modem twice in the last 3 months- it s just exasperating to say the least . I have to turn Wifi off a lot of the times just to get a page to load which is ridiculous, Especially at the price I m paying. I m heading over to the store now to get a third, newer modem. Why did it take me several phone calls and multiple online troubleshooting steps to finally find out I need another box? And the one I have is only six 2 old... SMH.