hitesh patel

Review of Volkswagen Group of America

Volkswagen customer care is worse I had problems w...

Volkswagen customer care is worse I had problems with 2020 ATLAS which I lease in May 2020 within two months navigation was mess up and Bluetooth was not working I took to sunrise Volkswagen to fix and they had to order part which they had no idea when parts will come so I contact customer care to look into for almost two months they had no idea also so I told( Kelly B from customer care) replace the ATLAS which they say they can not then I ask Kelly to give credit for months payment which she say Volkswagen can only give $200 gift card WHAT A JOKE and slap on face. This is first n last time I or my family getting any Volkswagen. Be were of getting Volkswagen car. They do not have any respect and no customer service