rick bell

Review of Cool Springs Wines & Spirits

Its extremely frustrating to try to talk to someon...

Its extremely frustrating to try to talk to someone live at this store!!! More times than not when I call either no-one picks up the phone or the VRU (voice mail system) DOES NOT WORK!!!!. You HAVE to go through the VRU to get a choice to speak to ANYONE and tonight for some reason the option to "speak to a sales associate'" (option 3 on the menu) does not connect you to ANYONE. It just keeps talking and talking as you press 3 over and over and over again. None of the other options (II tried them all during 5 subsequent attempts to reach a live body to try to spend $150!!!). Management REALLY needs to provide more monitoring of this lousy system as it is costing them money. This is NOT the first time I Have experienced this problem, and all you can pretty much do is give up. Very crappy business model and terrible customer service. I am actively going to seek an alternative vendor for my roughly $300 a month I have spending with Cool Springs Wine and Spirits for the past year. I am sick and tired of encountering the lame and dysfunctional VRU/voice mail system. And obviously the management doesn't care if they lose business and customers. Take your business elsewhere; somewhere who values your experience as a customer.