Brought my car in for recall service, told them th...

Brought my car in for recall service, told them the passenger door was opening while driving on the interstate. They had the car for two weeks and tried to give it back to me with the door still not fixed. I asked if they had fixed the door, and the service advisor Scott told me that I never even told him that the door was coming open while driving and that the recall notice was for something completely different. I believed him, but when I got home I read the recall letter which Word for Word said the door can come open while driving increasing the risk of injury. I told him this again, and he still told me that I needed to go and pick up the car even while it was still broken. I told him this was unacceptable and I needed a rental car because my car was unfit for driving and he said I'm out of luck I'll have to pay for it out of my own pocket even though I have warranty coverage that pays for a rental and it's a recall making my car unsafe to drive. He told me it would be 4-6 weeks to get the part for the recall and that I would need to drive the car or pay for a rental out of my own pocket for the entire time.

He also didn't even want to cover the full time that the car was in the shop for warranty repairs-I had to fight with him to authorize 10 full days of warranty coverage even though the car was in the shop for longer than that getting warranty repairs.

I asked to speak to the manager, and he told me she would give me a call back the next day. I called back the next day because she did not call me, and found out that she was actually on medical leave and had no expected return date.

Finally, I called the Ford customer care line and they suggested that I call another dealership. I said don't you think that Northbay ford would've already called another dealership to try and find a part? I was under the impression that if the part was on backorder, it would be on backorder from all ford dealerships, however I called Watsonville and they told me they could have the part they are the very next day. I brought it in the next day and they installed it in two hours.

Now I am out $650 paid to enterprise for car rentals during the time they wouldn't cover it, because they said I should be driving it even though the door comes open and there is an active recall for it. Ford refused to cover it and sounds north bay.

I highly recommend mid bay ford in Watsonville-they are excellent. Northbay ford does not care about their customers. If they did, they would have suggested that I go to a different dealership, or ordered the part from a different dealership, or found a parts supplier that doesn't take 4 to 6 weeks for delivery, when a dealership in Watsonville has a supplier that can have it delivered the next day.

North bay will make promises and not keep them. When you are upset and tell them you aren't being treated right, they tell you, sorry, that's the way it is.

I already called The service manager Carmen and brought this matter to her attention-I have not received a call back yet.