Samuel Medina

Review of Boston park plaza Hotel

Terrible check in experience. I checked in on Apr...

Terrible check in experience. I checked in on April 26, 2017 around 6:30 pm and the woman at the counter had just finished checking in another guest. Before I can step forward she raised her hand up and out and loudly said, "I'm not ready for you guys!"! Then she dialed and got on the phone. Clearly, a person who is wrong for the job and should not be in client-facing roles. Another receptionist (named Sergio) arrived and took over checking in guests. He also lacked polish and tried to make small talk which came across as simply ridiculous. I've stayed in this hotel before and have noticed a decline in the service quality of the front desk. The service in the restaurant, doormen, and concierge remain very good.