Came for NYE, had a reservation. Was told we had ...

Came for NYE, had a reservation. Was told we had to wait for the table to be cleared. It was not busy at all. After 2hrs later we still did not receive our food. But they told us all the dishes were prepared in the morning so you could not change anything from what was listed. So they could just put them in the oven. When we finally got the food it was ice cold. The manager never came over to address the issue. Shame the waitress was nice.