I bought a dog run from Academy. When I got the HU...

I bought a dog run from Academy. When I got the HUGE and HEAVY box home and tried to assemble it I found that two pieces were missing from a factory sealed box. I was told by the customer service rep that the parts come from China so if I take pictures of the partially assembled dog run and my receipt that I would get a refund. Several weeks later....(after purchasing a much better quality dog run) The replacement part appeared on my door step and they refuse to refund my money. The dog run is of HORRIBLE quality. The frame pieces bend easily and the chain link is the poorest quality that I've ever seen. This company has terrible customer service and does not stand behind its products.