K L

Review of French Roast NYC

Food is not great not bad. Service is quirky to pu...

Food is not great not bad. Service is quirky to put it nicely. I ve been scolded for bringing my own disposable cup of coffee there with another brand name, told that I must read myself of the offense of paper cup. On another visit there, after being shown to my seat I was stuck standing in the aisle while three servers walked by all blocking the path to my seat. I looked over at the man who appeared to be the manager, and he was watching the whole thing and his expression did not change. It would appear that there is no training in customer service basics.