This is our second night and we get a better sense...

This is our second night and we get a better sense of what is wrong. We did run into some staff who cared and genuinely helped, but the flaws remain: lack of personnel training, lack of management supervision, basic correctable problems are ignored ( loud bar music, dirty pool, over chlorinated to the point of causing reaction, no pool towels for hours, slow service, incompetence, no maps no explanation no brochures except the minimal useless ones you have to ask for. You find out what is available by talking to other guests or probing with the few personnel who are genuinely interested in being of help. Maybe it is a case of general staff burnout after the busy Easter week end, but at the prices charged for this hotel it is absolutely not acceptable. It is a shame because this is a 5 star location and rooms properly serviced and checked could be rated equally 5 stars, but the untrained personnel and lacking management supervision still result in a feeling of disappointment. Staying one more night so let us see if things can get any better.