Rooms gorgeous! Location Awesome! From there it su...

Rooms gorgeous! Location Awesome! From there it sucked! After spending hours on the phone straightening out the hotels mess up on my reservation I was gaurenteed things were taken care of. They were not. Then when we arrive at check in I am told the room is not ready. After waiting in the lobby for half an hour I finally am given a different room. I am assured all is taken care of....wrong again. The next day we arrive at our room to find we are locked out because the reservation was still wrong. Plus we were gaurenteed our sons would be put in a room on the same floor....nope 11 floors between us. Then the service at the resteraunt or should I say lack of. We were seated waiteess left to get coffee and 20 minutes later we had to ask if anyone was coming to bring us our coffee or menus. Not good on so many levels.