JWMarriot is not your friend.Here the customer is ...

JWMarriot is not your friend.Here the customer is never right
.My testimony is I was overcharged two days get this for a whopping 570.00.The hotel charged my card twice.They call athe charge a continuation of charges.They emailed me the first charge of 2 days which was absolutely correct.They did not however email me the bogus charges of two additional days.They explained it to my Black Card bank as a continuation.The statement was I failed to pay for my hotel stay .......therefore I was charged two days that I was not even at the hotel. I stayed two nights not four nights.
I did not catch the additional charge until it appeared on my statement the following month.If you have a problem with accounting at JW Marriott you will never have a chance to speak with anyone in the finance department.All calls go to voice mail and they never called me back.I have been trying to resolve this matter for months.I got the bright idea that I would go through Black Card .I tried to resolve the overcharge with them for over 4 months.Bottom line my Barclays Black Card stood with the JW Marriott Empire s bank/hotel.
What is 580.00 to a multi million dollar hotel empire? Everything.Ifinally spoke with a representative Fuller who told me so sorry and transferred me to Finance.JW Marriott Desert Springs .....They can care less.
Lesson don t use hotel check out system in your room......don t call the front desk from your room to check out........Go stand in line and check out the old fashion way where you sign your folio and that is your priceless evidence.
Done with JW Marriott .Done with Barclays Black Card.......just done!!!!!!