Jarrod Doak

Review of Fort Worth Audi

Up until this morning my best friend Kevin was a h...

Up until this morning my best friend Kevin was a huge Audi fan. In the last few weeks he's had more problems with parts and services that he deserves. Long story short he purchased to brand new tires form Audi for the right passengers' side of his Audi A3. When he brought it in to have them find out why it wasn't driving straight they reassured him it was fine and the did all the diagnostics. Coincidentally the service tech had forgotten to reattach the wheel caps so he's had to go back there several times. Last Friday I ran errands for Kevin and the brand new right Front Tire blew out during rush hour traffic and I saw no other option to make a 3 lane change to get to the shoulder to safety. The DPD where astonished that the blown tire had wrapped around the ladie's tire in front of me. Photos were taken and explanations where given but after all is said and done The Service Manager will only replace the faulty new tire but not the Audi Wheel even though the damaged was done as a result of the faulty tire. That faulty tire set off a chain of events that may very well have caused even more multiple problems. Today's call from the dealership was they will replace the tire but not the damaged wheel. Needless to say Kevin now regret's buying Audi parts and wished he went to NTB or Discount tire and they may have had a better chance of not blowing out. I feel Audi could have done better to handle this issue than just put it off on a faulty tire and a neglectful technician who no longer works there and given Kevin the benefit of the doubt that he is the customer and his only error was choosing an Audi and purchasing Audi replacement parts. Lesson Learned: Audi lost a valued customer and does not handle service issues with efficiency and accountability. SO much for dealer transparency.