Not Even Second Best (to Kwik Fit)

Not Even Second Best (to Kwik Fit)
These guys didn't do a very good job from the first contact through to the last. I booked a service for my XF using their website and got an acknowledgement email advising that a member of the team "will be in touch as soon as possible to confirm the specifics of your appointment" After a week and zero contact, I phoned them to clarify and was told that I hadn't actually booked a service because "their website doesn't link to their bookings system" - Really - why have it then??