Check the negative reviews first and save yourself...

Check the negative reviews first and save yourself the trip and the $$ spend because service is not their priority! I booked a room and called the hotel beforehand to ensure that the room I am reserving has Mountain view without any blockage I didn't ask to see the tip of the mountain I was very clear with my description. We arrived at 7PM and it was dark however it was the first level and I could not imagine any foliage view that I specifically asked and extra paid for. So I went back to reception and she said that it is was I am asking for the "Mountain view" and that I wouldn't be able to see it due to the darkness, I could not imagine that so I asked to have a different room on the higher floors mind you we just walked into the room and right back to reception. She said it's not possible due to Covid. The hotel maybe had 60% of capacity probably not even that and yet we were not offered a room change. So I waited until the next morning in hopes that she was right. Guess what? I was looking out to the street. This is beyond disappointing considering I paid close to 1K for 2 nights, I should have booked the other hotels in town that are willing and able to accommodate guest requests. We drove 7 hrs just for this specific view.I am from Germany and dreamed about this place since my teenager age and came with so much excitement. Never again!
On the other note a 4- star hotel should be able to afford a decent coffee machine in the room. It was he cheapest filter coffee maker that you can get and the coffee tasted that way. We addressed the issue we had with the manager and didn't even receive an apology . Very underwhelmed, seriously this is not worth to pay extra $$. Go to a boutique hotel in town that will actually care about their guests.