DDN

Review of Pesche's Flowers

I'd give them a zero if I could. Am I the only one...

I'd give them a zero if I could. Am I the only one sick of the 'virus' excuse?

Friday I ordered four items for Saturday pickup and paid THEM $11.07 to pick the items. Saturday I drove to pick up the items, which was crowded, but understandable. The person put my items in my trunk and I drove home. When I arrived at home, I discovered I was given 10 vinca minor plants, instead of 10 pachysandra. A mistake. I didn't check the actual items, because I was trying not to go near anyone, and I assumed a garden shop knew the difference between clearly labeled ground cover.

I called customer service, immediately when I saw the mistake and they said someone would call me back. Today is Tuesday and NO ONE ever called back. I did call them again Saturday because my neighbor was getting a delivery from there, and I thought they could exchange the plants. They told me they couldn't do that.

So after not hearing anything for three days I called again. (Oh, btw you'd BETTER know your order number, they apparently can't look it up any other way.) So they told me I could come over and exchange the plants!? Did they miss the part where I paid for them to pick out the plants? So I wouldn't have to go into the crowded store? That was the point of paying for curbside pickup?

So I said that wasn't an option and said I wanted them to come exchange the plants. I was told they couldn't do that, so I said why did I pay them to choose the plants? I was told I could have come in and shopped. ARE YOU KIDDING ME? Because of my age, I have been advised NOT to go into crowded situations, but apparently Pesches feel free to give medical advice. I then said I wanted my $11.07 and $19.99 refunded because I didn't get either item. They said they couldn't refund the money, BECAUSE THEY NEEDED their merchandise back first. I said come and get it.

They're coming to pick up the 10 vinca minor plants, and they refunded me the cost of the wrong plants, but not the fee for picking the wrong plants. This is customer service?

I guess the increased business 'due to the virus' leaves them unable to provide customer service??? Way to go Pesches. You charged my credit card promptly, you still managed to do that.