I will start by saying that we will Not be returni...

I will start by saying that we will Not be returning to this location. We have stayed here for the last 5 years each year getting worst but out last visit was the worst.
We like this Sheraton because they offer the free shuttle to LAX, very convenient. But other hotels around offer the same service.
We arrived on Wednesday night to check in, our reservation a King Size Bedroom. The person at desk told us that the hotel was at full capacity and that we get 2 queen size beds. Already a bad start. I don't get why you have to make a reservation if when you show up they no longer have a room that fits your needs. A queen size bed for a person who is 6'4 means to sleep curled all night long if you stretch your legs will hang from this bed. We walk in the room, Room smells like smoke (it's a non smoking room) The room next to us, whoever was staying there was smoking weed you could smell it when we walked by.
They charge: $12.95 for 24 hours of basic internet.
Room service food not impressed for the prices. Paid $15 for a waffle. They charge $4.00 for delivery and a 16% charge ( you still have an option for additional tip )
I never mind the prices for room service and specially a place by the airport it's expected to be on the pricey side but the food is lacking so many things.

The outside of the hotel is trashed. When we walked in by the side there was empty bottles of vodka and tequila and plastic cups.

We have been part of the Sheraton point system since 2009 we have never gotten anything out of it.
I am very disappointed that big businesses like Sheraton try to give you crumbs for what you pay for. Other businesses will try to give you at least a muffin or something so small to show that they care. Don't expect it from Sheraton.

I'm giving Sheraton LAX a one start only because the service people are nice.