Wife's order was due to be delivered 30th June - 2...

Wife's order was due to be delivered 30th June - 2th July. Was told in email to ring or email for updates... No answer.what a scam! Was finally told it would be sent out around the 27th.Courier company said they would be in touch when delivery is coming.they didn't.found out on courier tracking item has been returned to sender as they couldn't find the address!!!!. Still waiting for refund so I can buy elsewhere.If we don't get a refund soon my solicitor said take to small claims court and report to trading standards. Now been told that Hermes have delivered.....oh, no they haven't.....Watch this space for trading standards advice