Alister Toma Review of Fairmont The Palm, Dubai
I booked at this hotel using my Fairmont Platinum ...
I booked at this hotel using my Fairmont Platinum voucher and on the day of arrival I was told that the hotel cancelled my booking. No explanation was given after hours I found out its because I had complained to Fairmont Hotels and Resorts about an incident I had with another Fairmont that had shut the water on the whole building without any warning. This dictatorial hotel which has no respect to its guests just cancelled my reservation with no warning. I am in the industry and I will tell everyone in the industry about the disrespectful and unacceptable way this hotel treats its guests. On my discussion with them I told them This is unacceptable and that I would warn potential hotel guests on TripAdvisor and Google about the disrespectful way the hotel operates to which the hotel said that they would black list me if I was to report what had happened to me on Trip Advisor! I now question the authenticity of most of the positive reports about this hotel as this hotel wont allow guests at its hotel who are not happy about anything to do with this hotel or any other Fairmont property. I went to the Sofitel around the corner and stayed there, the service, and quality is better and the rates are better. AVOID THE FAIRMONT THE PALM
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