S

Sister Space

4 years ago

The apartment is nice and I enjoy it for the most ...

The apartment is nice and I enjoy it for the most part.

Ive had several issues while here though, deliveries almost always go to the wrong address or to a place where I can't retrieve them. Ive loss several items that had to be resent.

Also i havent been given a code where I can buzz people who deliver in, and I have to go downstairs each time which is very inconvenient.

The WiFi can be slow at times and I have not been able to get the speaker to work.

Customer service is also hard to reach at times, so when I have an immediate issue it sometimes takes days to respond. They arent really responsive to messages in the app, which has been frustrating.

The laundry room ate my money and I have yet to get a replacement or my money back. I hope they fix the issue with the machine before other guests come.

Also the place wasn't as clean as I expected it to be. Their were hairs of others on the pillow cases and in the shower, I had to disinfect myself more than I expected to.

Those are the reasons I can't give it a full 5 stars. Positives are that the apartment looks exactly as advertised. When I do catch a customer service rep they are really nice and try their best to accommodate me. Its really a lovely apartment and I love the view of the balcony.

Comments:

No comments