Carly Squires

Review of Grand Cayman Marriott

Check in/out: we had requested a 2 pm check in wee...

Check in/out: we had requested a 2 pm check in weeks in advanced but the room wasn t ready until 3:20. Not a huge deal since we could wait by the bar but it would have been nice to settle in when we had requested.
Room: the room was huge and had a courtyard view even though we hadn t paid extra for that view. The room had a slight milldew smell but I m sure that was hard to help since it was humid outside. The bed was very comfortable as well and the cleaning crew did a great job cleaning our room every day.
Beach/pool: very small beach, we walked about 2 miles up the beach and every other hotel had a much much larger beach. Though they did make up for the small beach in other ways. It didn t end up being so bad. They had a man made reef in the water so we could snorkel and see tons of fish. It was nice that bikes, paddle boards, kayaks, and snorkel gear was free to use. The pool was also Small and always filled with kids. The outdoor showers were nice for cleaning off after a swim or getting the sand off.
Food/beverage: The food was AMAZING! I ve never eaten better. They had special nights with different Menus and themes and the food was always great. Definitely recommend the Argentinian food. The drinks were okay. When i think of beach i think of margaritas and they made all their margaritas with Jose Cuervo which was a disappointment since that s not even real tequila. They had a small tequila selection behind the bar as well. But with don Julio, it was great. I enjoyed the free fruit and s mores they had. It was a nice bonus. The crepes were another one of my favorite foods they had. Also the coffee was really really good. I forgot to buy a bag before i left and i was super bummed once i realized that.
Customer service: best customer service I ve ever had at a hotel. All the staff were friendly and went out of their way to help you. Neil and Michelle were great. They always made sure we had water on the beach to stay hydrated. They also made sure to learn our names. The concierge was also very nice and helpful booking our stingray city tour.
Spa: was under renovations so we missed out.
Turtle pond: was closed for cleaning, bummed we missed that since there are supposedly endangered turtles that live in it.
The hotel has a very young feel, trendy interior and bumping nightlife but in reality it was geared more towards families. Lots of kids running around. I thought It would be more for couples originally but still had a great time.