Jay Taylor

Review of ANA Hotel Sydney

Your Front Office Manager - Katrina - is a rocksta...

Your Front Office Manager - Katrina - is a rockstar. I can't say enough about how outstanding her treatment of us was. We had issues with our reservation and after helping us try to resolve them ourselves (unsuccessfuly), she told us that she did not want us to continue to struggle with it and that she would take over and for us to just enjoy our stay.

Having travelled extensively, I can assure you that there are not many "Katrinas" out there. Don't ever let her get away!