Jacqui Schnapp

Review of ON2

My husband and I were looking to freshen up a few ...

My husband and I were looking to freshen up a few rooms in our home so we went shopping for new carpeting. The first company that came to our minds was Carpet One Floor and Home, because we have purchased through them on 2 other occasions over the past 24 years. We had great experiences both times. This time we dealt with Sales Consultant Laura Madelone in Clifton Park. Even though the hours we were available and her hours didn t align, she was extremely attentive to our order and very accommodating to our needs, making several phone calls to confirm we were happy, inquire whether we needed any additional information, and to simply thank us when we placed our order. We visited the store on a couple of occasions in the evening prior to finalizing our order. Both times we were greeted by the nicest Sales Consultant Frank Anetzberger. Even though this wasn t his sale, Frank was absolutely fabulous to work with. He took us through the showroom and gave us honest and genuine advice about our choices. He did not try to oversell us on the products. He spoke truthfully, as if advising a family member on which options were our best bargain and could realistically meet our installation schedule. We went in on my birthday to place and pay for our order, and Frank took extra time with us. He made a big deal about my birthday. He learned that we are considering putting an addition on our home, and he took the time to advise us on luxury vinyl plank flooring options that were absolutely gorgeous and affordable. We purchased a small area rug to take with us that day. Frank cut us a good deal on the area rug. I am so impressed with this company.

A week prior to our original installation date, we had some issues with other work being done on our home which required us to push the carpet installation out a couple of weeks. When we called, our request to reschedule was honored and we were able to schedule the exact date we wanted the installation to take place with just one easy phone call.

We originally purchased padding to go down, but when my husband pulled up our old carpet the evening before our installation, we discovered that the old padding was still in very decent shape. We called the Carpet One Scheduler Pam to discuss this and verify the installation time. Pam spoke to my husband very professionally listened to his concern about purchasing padding that he really doesn t need. She was amazing and helpful, promising to have someone call him back to discuss it. Within minutes we received a phone call back from another person with excellent customer service skills. Store Manager Todd Sauter spoke to my husband and without any hesitation, he agreed to remove the padding from our order, instantly saving us $500 in unnecessary costs.

On the day of installation, two gentlemen arrived on time with all of the materials and tools needed to do the job, and they went right to work. My husband tried to help them carry the carpeting up the stairs, but they wouldn t hear of it. They graciously and politely let him know that he didn t have to lift a finger. They were such a fast and professional team. However the best part about the installation is the results. This installation is nothing short of PERFECTION! We absolutely love the job, the seeming with existing carpet that wasn t being replaced was flawless, the carpet itself is so gorgeous. This was not a high end carpet, but it looks pretty high end on my floors. These installation guys insisted on vacuuming the new carpet after it went down. My husband tried to tell them not to worry about it, but they said this is part of the job.

We are a 3 time loyal customer now. We wouldn t consider purchasing carpet from another company. We will always consider Carpet One Floor and Home first for all of our flooring and other home improvement options they offer. We will refer all friends and family in their direction. Thank you so much for such an excellent experience.

Sincerely,
Jacqui and Greg Schnapp