angelb44

Review of Dmos orthopaedic centers

So disappointed in this facility. Was looking to ...

So disappointed in this facility. Was looking to get a second opinion here. Called to ask how to proceed. I was quickly told to go to the website and request that DMOS request my records from my doctor and then rushed me off the phone. I did just that immediately. When submitted, it says it could take up to 10 business days to get the records and an additional 3 or so days for the doctor to review. I waited patiently and called about 2 weeks later to inquire how to schedule my appointment. I was then told that there were no records and not even any record of me (which means they never even REQUESTED them). After being disconnected multiple times, I finally was able to keep them on the line long enough to give my information and for them to tell me that I have to request my records now. I called and had my records and MRI sent immediately. I waited another week and after hearing nothing, I called back to inquire about the status. I was told that the doctor had completed review 2 days prior, but the nurse/assistant needed to request the MRI report and then get back to me to schedule. Two more days later, I got a call from her and was told that I need to request the MRI report...you couldn't have let me know that 4 days prior?? I had the report sent immediately and then waited an additional 3 days or so and got a call back and the nurse/assistant very rudely told me that the doctor wouldn't take my case and didn't think any of the other doctor's there would either. I asked if she had any other recommendations to which she just said "Iowa City". I asked if there was anyone specific and she said "just Iowa City" and hung up. How can you treat people like this and in good conscience delay my treatment as I waited a MONTH to get this response for a second opinion? And now I'm back at square one. If you don't want my business, then you should have told me that from day one. I guess if you aren't an athlete at a large university, you just aren't important to DMOS. Wow. Just wow. Glad I found out now before being treated poorly as a patient.