My sister booked an appointment 7 weeks out and wa...

My sister booked an appointment 7 weeks out and was turned away when she got there because they had failed to get her medical records. There was an inexcusable lack of communication which is basic procedure for all medical facilities. After being without the necessary medications for that long and having no other options she was admitted to the ER. The ER physicians and staff were excellent and able to give her the medications she needs and set her up another appointment at this facility for a week after her stay. She went to that appointment today where she was to meet with her case worker and her doctor and was dismissed. Again. They cancelled her appointment without a courtesy phone call or the option to reschedule. This is not how you treat anyone, especially people with mental health disorders.