I have bought from this shop in the past and they ...

I have bought from this shop in the past and they have had great staff with great service and knowledge however I went in today and was not impressed. I entered the store and was greeted by a staff member who took me over to a sales desk. I went into the store knowing exactly what I wanted as I do know a lot about computers. I acted as if I didn't know what I wanted to "test" what the staff members customer service and knowledge was like, since the last time I visited the store where the experience was great.

Firstly I told him the case I wanted which was the corsair 900D. He looked it up on their stock system and they had them in stock which was great. I asked if he could do a better price or match a price of a competitor. Without checking or hesitation he said he could not bring the price down and made up excuses in-relation to matching prices with competitors which really pissed me off. In the past staff members said if I see another retailer offering the same product at a better price they usually match it or beat it without hesitation. I showed him a site which has a store in AU which had a better price. Then with a sigh he hopped up and went and asked his boss and came back with $4.00 off the RRP. By this time I was getting quite frustrated and said that would have to do.

Secondly I wanted to get some information and possibly buy a PSU. It was quite obvious that this staff member had little to no knowledge of computer products in general. He spent a while searching through his system reading the descriptions of products in-depth to see if it matched my needs. Long story short I did not buy a PSU from the store. When it came time to pay there were multiple customers around the counter which was normal. There was a customer before me who was supposedly getting attended to. The sales person who sold me my items came back from the warehouse with the case and interrupted the person before me to get his sale done. Both myself and the person ahead were less than impressed.

Overall the service was terrible from this particular sales person as they obviously had little computer knowledge and poor customer service. It seemed like he was working in a car-yard or real estate agent as all he wanted was the commission. He was treating me like fool and I definitely knew it. There were one or two other sales persons in the store at the time who seemed a bit "geeky" (I really do not mean this in a bad way) and I would of much rather dealt with them as it was obvious that they had a good knowledge of computers and had decent customer service skills.

The sales-staff all dress professionally however this does not make up for the lack of knowledge and service, looks aren't everything. The computer alliance team might find this post "funny" however it was pretty obvious that your business has fallen since the last time I was there due to your staff's in-experience.

At the moment I would NOT recommend this shop unless changes are made to increase sales-persons customer service, knowledge and professionalism. If computer-alliance wishes to contact me, please contact me in writing as I will not answer your calls.