Worst Experience possible. I spent $3,000 on a Gia...

Worst Experience possible. I spent $3,000 on a Giant Defy 2, a Thule Helium, and accessories. The Thule rack sheered off in the lot, near the store, and was covered by Thule, and dropped my new bike as well as 2 others. Instead of treating me with respect, the young man treated me with little to no respect, and or help. Instead of being the victim, the wanted to leave me with the ball, not go to bat for Thule. I have taking in also a Schwinn, Giant, and Gary Fisher. All were more labor than A-1, or Big Shark, but since I bought the bike there, I thought I might get a better deal, or good work. Neither was the case. The said they went through the bikes before, and after the Thule rack broke, and sent me on my way, only to have my father fall off one of them, and the other new Giant having seriously issues. I asked to speak the shop owner, waited to Friday, to only be told return it, and "get out of our life". I have never spent so much money, and treated so poorly and no respect. I try to spend our money locally, but I would avoid this shop at all costs. Go to Big Shark or A-1, a shop that seeks customer satisfaction, and has 30 return policy. That also stands by their work. No ones safety should be compromised, when riding a bike. The shop owner, when on to insult my fathers profession, and seek to retribution himself on our bushiness, despite never eating or shopping at them. This speaks of a small man of little character.

*Stay away from this shop, at all costs. Spare yourself the trouble. Bike are a lifetime investment you want to be happy with.