This has truly been the worst vacation experience ...

This has truly been the worst vacation experience I have ever had. After 20 years of traveling I have never been treated with such disrespect. It all began with the "VIP" agency which contacted us regarding the hotel. They claimed to be associated with Hilton Grand Vacation (with whom I own timeshares with) and used their credibility to sell us a stay at Villas Sol for $1700. After thinking it over, we decided to purchase the package. A month later, upon arrival at the hotel, we were greeted by a delightful notice. They asked us to sign a disclaimer regarding fraud, little did I know that they will be the first to commit fraud. The large 2 bedroom suite that we were promised wasn't what we recieved. They gave us, a family of 4, a duel bed hotel room. This room was the size of my bathroom back home and was not only cramped, but outdated, smelly and rusty. The room was so small my son had to sleep on the floor. I didn't want him to, but the hotel forced us. They claimed that there were no rooms available. So he slept the entire vacation in the floor in a cramped 15 x 7 ft hotel room.

After the 3 hour argument with the concierge, the manager finally showed up. He wasn't on the property all day, and he left no one in charge during his absence. He was also of no help. He attempted to find a room but couldn't and told us to check in with him the next day. The following morning I called him up, and was greeted with a voice mail system. I left a message and left one after the other for the rest of the day, but no answer. He never even returned my calls. After giving up on him, we decided to brave the rooming conditions and enjoy our vacation.

The only positive comment I can give is regarding the beautiful views of the water from the balcony. Other than that, the hotel cannot compete with other resorts. The beach is disgusting, filled with poisionous pufferfish and jelly fish. The food is low in quantity and quality. I received the all inclusive package, but nothing was worth eating, food was repulsive and bar was limited.

Other than eating and drinking at the bar, there was nothing to do past 6pm. We had dinner each night, then went back to our tiny room and slept until the next day. If you have children, trust me, this is not the hotel for you. My hand was forced to pay the $25 per day Internet package just to get them off my back. And even after paying the insane rate. We only recieved download rates of 5 mbps. This isn't even enough to stream Netflix properly. Oh lord this vacation was a disaster...

In conclusion, this has truly been the worst experience of my life. I have never been shown such disrespect, nor stayed under such obscene rooming conditions. This is the first and final time I am visiting Villas Sol.

PS: they are insane if they think I'm attending the timeshare presentation. I work as a lawyer and once I get home you can bet they will hear from me again.