First off I would have gave this place a one star ...

First off I would have gave this place a one star but the customer service here was amazing. This was mine and my wife's first time in New York so we decided to stay in time Square. The lobby was definitely misconciving Compared to the room that we have got. It was very old, needed major updating and was just dirty. We had called the front desk to see if there was anything to do. If any of the higher ups at the Manhattan at time square are reading this, know that Jackie at the front desk is a real keeper. She was completely understanding of our situation and switched us to a newer and updated room at no charge. She even took the time to show us the two rooms avaliable in person . That's truly awesome customer service. Because of her I would stay here again!