Greg Greg

Review of La Mansion del Rio Hotel

Did not honor reservation. The first lady at the c...

Did not honor reservation. The first lady at the concierge desk asked for my info ( name, confirmation # etc. Etc.) Many times, until she gave up and toldme to wait for her colleague, a person that could help me with that. Just to be precise: she would not call her colleague I had wait. The colleague came and the first person did not made an attempt to explain my issue. After I moved forward they start talking about my case. Again I was asked for last name and confirmation # multiple times at not avail. At this point the second person at the desk asked if I could wait (now I'm waiting half an hour) so she can check in other people, and after take care of me. Needless to say I left. If this what you can expect from this people, stay away. It's abhorring. Next block over aer found a wonderful hotel on the riverwalk.