Brittany Gardner

Review of First American Payment Systems...

I would give zero stars, if possible. I was told t...

I would give zero stars, if possible. I was told to wait to be contacted over and over. I even asked for a different number or e-mail that I could initiate further contact and was never given one. This lasted for 6 MONTHS. We wanted an updated terminal, so given their poor customer service, we went with another provider, just to find out that we are still on the hook for an additional year because the contract automatically renews per year outside of the initial 3 yr term contract. NO ONE TOLD ME THAT THE 6 MONTHS I had correspondence with them! Yes I should have read the 16 page fine print Terms and Conditions, but that does NOT excuse the lack of customer service. They knew what I was doing and should have talked to me about the termination conditions BEFORE it was too late. Now our business is paying them hundreds for absolutely no transactions until we are up for termination.